URGENT UPDATE: Verizon Wireless is taking immediate action to address a significant outage that has left many customers unable to use their mobile devices. The disruption began at approximately noon EST on January 15, affecting users across the country, with devices reported in SOS mode, limiting their ability to connect to the network.
Verizon officials announced late Wednesday that they are committed to “making this right” for affected customers, promising account credits and ongoing updates as the situation unfolds. “Today, we let many of our customers down, and for that, we are sorry,” stated Verizon News on X. The company emphasized that their teams are working tirelessly to restore full service, indicating that progress is being made.
Many customers have expressed frustration over the outage, which is reported to be limited solely to Verizon, with competitors like AT&T and T-Mobile operating normally. Officials have not yet identified the specific cause of the outage, but they are actively investigating the matter.
As the situation continues, emergency alert agencies have advised those affected to utilize other service providers when possible or to reach out to local police and fire departments for emergencies. In New York City, officials are collaborating with local partners to evaluate the extent of the outage and its impact on critical services.
Verizon reassured customers that their staff will work through the night to ensure that all services are restored as quickly as possible. “Our teams will continue to work until service is restored for all impacted customers,” they reiterated in their statement.
This outage highlights the growing reliance on mobile communications for essential services, and Verizon’s commitment to resolving the issue promptly reflects their recognition of the urgency of the situation. Customers are encouraged to stay tuned for further updates as the recovery efforts progress.
As Verizon navigates this challenge, the company’s pledge to provide account credits aims to alleviate some of the frustration felt by users during this critical time. Customers are advised to check their accounts for updates and potential credits as Verizon addresses this significant disruption.
