UPDATE: A St. Augustine family is facing a dire situation as they remain without their belongings for nearly 19 days due to significant delays from the moving company 1-800-PACK-RAT. This urgent issue is exacerbated by the absence of critical medical equipment for their disabled daughter, leaving the family scrambling for solutions.
The Lawhorn family, who recently relocated to St. Augustine, is in desperate need of their possessions. After leaving their jobs and moving to Florida to be closer to their son and newborn grandchild, they find themselves sleeping on air mattresses without essential items. “All I want is our stuff,” said Lawhorn, highlighting the emotional toll of this ordeal.
The delays began when a closing issue on their new home pushed back the delivery of their belongings. Adding to their frustration, Lawhorn reported that a broken forklift at the company’s Jacksonville warehouse has hindered the retrieval of their container from a second-story rack. “I’ve been forced to do all the legwork of asking for updates,” he stated, calling for better communication from the company.
Lawhorn’s family is currently incurring additional expenses as they replace items necessary for their daughter’s well-being. “We’re having to pay for things out of our pocket,” he said, underscoring the financial strain this situation is causing.
News4JAX has reached out to 1-800-PACK-RAT for clarification on the delays and the number of customers potentially affected, but no response has been received yet. As the situation develops, the Lawhorn family hopes for a swift resolution, allowing them to start their new life in Florida.
Residents and potential customers are urged to stay informed about the ongoing issues with 1-800-PACK-RAT as this situation unfolds. Stay tuned for updates on this developing story and what it means for those relying on the company for their moving needs.
