UPDATE: As the demand for pharmacy services surges, the staff at the Montgomery Walgreens is proving essential, managing high volumes of customers with remarkable efficiency. With two drive-thru lanes and a bustling store environment, the team is adapting to the challenges posed by the ongoing health crisis and increasing prescription demands.
This 24-hour pharmacy has become a lifeline for many, often facing long lines of patients needing medications and routine care. On busy days, more than 16 vehicles can be seen waiting in the drive-thru, while the store line snakes through the aisles. Staff members, including Pharmacy Manager Jeff Stacey, are committed to providing top-notch service despite the chaos.
Stacey, who has dedicated 20 years to Walgreens, describes his role as multifaceted, focusing on “day-to-day operations, filling prescriptions, and addressing problems.” He emphasizes the team’s hard work, stating, “They’re out there trying to help people.” This dedication is crucial as they navigate the complexities of dealing with both customers and healthcare providers.
In a recent interview, Staff Pharmacist Stephanie McGinnis shared insights into the evolving landscape of retail pharmacy. “Retail pharmacy has become a different world since COVID,” she noted, pointing to the added stress of handling more prescriptions while also providing immunizations and COVID testing. With 20 years at Walgreens and 14 years at the Montgomery location, McGinnis is on the front lines of patient care.
The pharmacy’s team includes Certified Pharmacy Technician Sandy Macias, who has served the community for 10 years. Macias, known for her friendly demeanor, faces the daily challenges of a bustling pharmacy with grace. “I’m a people person, and I really like helping customers,” she stated, highlighting her approach to customer service, especially during peak hours.
Macias often assists customers with insurance issues and is praised for her ability to remain calm under pressure. “Many customers are sick and have to wait in line. I try to put myself in their shoes,” she explained, illustrating her empathy in high-stress situations. Her bilingual skills also make her an invaluable asset in serving diverse clientele.
As the pharmacy continues to juggle increased demands, the community is encouraged to show appreciation for the staff’s hard work. The message is clear: next time you visit a pharmacy, take a moment to recognize the dedicated individuals who keep the healthcare system running smoothly.
With the healthcare sector facing unprecedented challenges, the resilience and commitment of pharmacy staff like those at Montgomery Walgreens are crucial. As the situation evolves, keeping these frontline workers in mind can make a difference in their day-to-day experience.
For more updates on pharmacy operations and healthcare developments, stay tuned as we continue to follow this story.
