URGENT UPDATE: The new Red River Regional Dispatch Center is set to open in early December, providing a state-of-the-art facility for 911 dispatchers in Fargo, Cass, and Clay counties. As the finishing touches are being applied, this center promises to transform the working conditions for emergency responders in the region.
Officials confirmed that the total project cost is coming in under budget at $14.2 million, down from an initial estimate of $15.7 million. The new facility will enable dispatchers to work more efficiently and comfortably, addressing critical safety concerns present at the current downtown location, which has just eight dispatcher consoles.
Director Amanda Glasoe emphasized the importance of creating a comfortable environment for dispatchers, who often endure 10- to 12-hour shifts. She stated, “Making sure that they’re comfortable that whole time is pretty important.” The modern design includes 12 desks equipped with large computer screens, and additional space for eight more desks, allowing for future expansion.
The new dispatch floor features innovative adjustable desks with built-in heaters and fans to cater to varying comfort levels. A fully equipped kitchen and break room will provide essential respite, while dedicated areas for resting and decompressing during shifts are also included. An engaging element is the potluck counter, aimed at fostering camaraderie among dispatchers who often share holidays and meals together.
Mayor Bernie Dardis, chair of the RRRDC Authority Board, expressed optimism that this new facility will lead to improved operational efficiency and potentially faster emergency response times. He highlighted the collaborative effort behind the project, which includes funding contributions from Minnesota member entities amounting to $2.5 million, with the remainder sourced from local taxpayers.
The Red River Regional Dispatch Center is designed to handle calls from 57 different agencies, encompassing both police and fire departments from Fargo and Moorhead, along with sheriff’s offices and ambulance services in Cass and Clay counties. This centralization aims to enhance coordination and response capabilities in emergency situations.
A notable feature of the dispatch center is the “tree of life” mural, symbolizing the impact dispatchers have on the community. Glasoe noted, “When dispatchers help save a life or bring a life into the world, it affects the family, friends, and neighbors of that person.” This visual tribute is designed to recognize the vital contributions of dispatchers in life-saving situations.
The urgency and importance of this upgrade cannot be overstated. As the center prepares to welcome its first dispatchers, the community eagerly anticipates the enhancements that will come with this newly constructed facility.
Stay tuned for more updates as the Red River Regional Dispatch Center gears up to officially open its doors, marking a milestone in emergency response service for the region.
