UPDATE: In a shocking incident just days before Christmas, tenants at Thomas Paine Square in San Francisco have accused management staff of breaking into their homes and stealing over $2,000 worth of Christmas gifts. The allegations have sparked outrage as tenants demand accountability from the property management company, Domus Management.
Surveillance footage shows multiple individuals, identified as employees of Domus Management, attempting to disable security cameras before exiting the premises with items in hand. “They took advent calendars, Build-A-Bear kits, and gifts meant for family and friends,” said Aveda Hussain, caregiver to one of the affected tenants. This violation has left tenants feeling vulnerable and betrayed, particularly as many depend on the management for their housing needs.
The San Francisco Police Department confirmed that an officer responded to the scene on December 13, 2025, after a report of the burglary, which occurred on December 11, 2025. An active investigation is underway, but no arrests have yet been made. “This isn’t just a robbery; it’s a breach of trust from those who are supposed to help us,” tenant organizer Patrick Cochran stated.
Domus Management has acknowledged that the individuals captured in the video were indeed their employees. The company’s president, Cathy M. Metcalf, stated that the involved employees have been terminated and access to the building revoked. However, tenants demand further action, including drug tests and background checks for future hires to ensure safety and trust within their community.
Tenants shared that this is not the first incident of misconduct at the complex, with Barbara Carthen, treasurer of the tenants’ association, stating, “Reports have surfaced about ongoing thefts and erratic rent changes.” The atmosphere of fear and uncertainty is palpable among residents, especially for vulnerable individuals, such as the tenant represented by Hussain, who is physically handicapped and suffers from mental health issues.
As the investigation unfolds, tenants are advocating for immediate changes to management practices. “We need assurance that our homes are safe and that those employed to maintain our building are held accountable,” Carthen added.
The incident has ignited discussions among residents about safety and privacy, with many feeling their holiday spirit has been stolen alongside their gifts. “It’s heartbreaking to see the joy of Christmas overshadowed by such betrayal,” Cochran lamented.
As authorities continue to investigate, tenants encourage anyone with information regarding the burglary to contact the San Francisco Police Department at 415-575-4444 or text a tip to TIP411, starting with “SFPD.”
This urgent situation highlights the critical need for trust and transparency in housing management, especially during a season meant for joy and giving. As developments unfold, residents and officials alike are closely watching for updates on this troubling case.
